After-Sales Assurance
LINK-PP provides different after-sales services according to the product attribute of each item.
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• 15-Day No-Reason Return and Refund
Standard Stock Products are eligible for a 15-day no-reason return and refund after purchase, subject to the applicable return conditions.
Customers may request a return and refund within 15 days without providing a product-defect-related reason.
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• Free Replacement for Eligible DOA or Defective Products
For Standard Stock Products, products that are confirmed to be dead on arrival (DOA) or defective may qualify for free replacement according to the applicable after-sales terms.
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• Free Repair During the Warranty Period
All eligible products covered by this Warranty Policy are provided with a 5-year warranty period.
For manufacturing defects covered by the warranty, LINK-PP provides free repair and maintenance services during the warranty period.
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• Replacement for Consumable / Customized Products
Consumable / Customized Products are not eligible for the 15-day no-reason return and refund policy.
However, if a covered manufacturing defect occurs during the warranty period, LINK-PP provides free repair and maintenance. Product replacement may be negotiated and evaluated on a case-by-case basis according to the product condition and applicable circumstances.
Warranty Coverage by Product Attribute
| Product Attribute | 15-Day No-Reason Return & Refund | 5-Year Warranty | Free Repair / Maintenance During Warranty | Replacement | Out of Warranty Period |
|---|---|---|---|---|---|
| Standard Stock Products | Yes | Yes | Yes | Yes, for eligible DOA or defective products | No return or replacement; paid repair available |
| Consumable / Customized Products | No | Yes | Yes | Negotiable | No return or replacement; paid repair available |
Warranty Period by Product Category
| Product Category | Warranty Period | Product Attribute |
|---|---|---|
| Optical Transceivers | SFP Modules | 5 Years | Standard Stock / Consumable & Customized |
| Fiber Optic Cages & Connectors | 5 Years | Standard Stock / Consumable & Customized |
| Integrated RJ45 Connector | 5 Years | Standard Stock / Consumable & Customized |
| LAN Transformer | 5 Years | Standard Stock / Consumable & Customized |
| Modular Jack | 5 Years | Standard Stock / Consumable & Customized |
| USB Type-C Connector | 5 Years | Standard Stock / Consumable & Customized |
Note: All product categories and product attributes are covered by the 5-year warranty. The applicable after-sales service depends on the product attribute. Standard Stock Products enjoy all applicable return, refund, replacement, repair, and warranty services. Consumable / Customized Products are not eligible for the 15-day no-reason return and refund policy but remain covered by the 5-year warranty for applicable repair and maintenance services.
After the applicable 5-year warranty period, products are not eligible for return or replacement. LINK-PP may provide paid repair services where technically feasible, subject to product condition, parts availability, and technical evaluation.
Warranty Exclusions
This Warranty Policy applies to products purchased directly from LINK-PP. Warranty coverage is not transferable to a third party without authorization.
The warranty does not cover damage or product failure caused by:
- • Acts of nature, including lightning strikes, flooding, tornadoes, earthquakes, and similar events.
- • Negligence, misuse, abuse, or improper handling.
- • Unauthorized modification or alteration of any part of the product.
- • Accidents, fire, or other external causes.
- • Improper installation, improper care, or improper maintenance.
- • Operation outside the permitted or intended uses described by LINK-PP.
- • Improper voltage, power supply, or other operating conditions outside the product specifications.
- • Normal wear and tear or deterioration resulting from extended use.
Products affected by conditions excluded from the warranty may be considered for paid repair or replacement at a reasonable cost.
Applicable return shipping costs, duties, and other charges associated with products excluded from warranty coverage are the customer's responsibility unless otherwise agreed.
Contact LINK-PP for Warranty & After-Sales Support
For warranty claims, product replacement, repair requests, or technical assistance, please contact LINK-PP with your order information and product details.
Email: sales@l-p.com
Phone: +86-752-3386717
LINK-PP is committed to providing reliable products and responsive technical support to help customers maintain stable and efficient network infrastructure.
