Return & Refund Policy

Make the return process as simple and easy as possible.

Summary: You can return or exchange most LINK-PP products within 15 days of shipment. If an item is defective or a compatible module is not recognized by your device, we cover the return shipping.

What You Can Return

Within 15 days from the date of shipment, the following can be returned for a refund or replacement:

Optical transceivers, DAC/AOC cables, cages and connectors, RJ45 connectors and LAN transformers from standard stock
Items that are unused, undamaged and in their original packaging
Compatible modules that are not recognized by, or do not work with, the device they were ordered for (please tell us the device model and software version so we can help)

What We Cannot Accept

Custom products, including custom coding, custom cable length or custom labels
Items that have been used, damaged or modified by the customer (except for quality defects)
Products marked NCNR (Non-Cancelable / Non-Returnable)
Returns requested more than 15 days after shipment. After 15 days, quality issues are handled under our 5-year warranty.
Returns sent without an approved RMA number

How to Start a Return

Fill in the online Return Form, or download the RMA application form and email it to service@l-p.com. Include your order number, product model, quantity and the reason for the return.
Our customer service team will review the request and reply with an RMA number and the return address.
Pack the items in their original packaging, ship them to us, and send us the tracking number.
Once we receive and inspect the items, we will process your refund or replacement.

Shipping Costs and Fees

Quality issue or compatibility failure: LINK-PP pays the return shipping.
Other returns (e.g. ordered by mistake, no longer needed): the buyer pays the return shipping. We do not charge a restocking fee.
Please prepay return shipping; we cannot accept COD shipments.

Refunds

After your return passes inspection, we issue the refund to your original payment method within 5–7 business days. PayPal refunds usually arrive immediately.

Need Help?

Frequently Asked Questions

How many days do I have to return a LINK-PP product?

You can request a return within 15 days from the date of shipment, as long as the item is unused and in its original packaging.

Can I return a compatible transceiver that does not work in my switch?

Yes. If a compatible module is not recognized by or does not work with the device it was ordered for, you can return or exchange it within 15 days, and we pay the return shipping.

Who pays for return shipping?

We pay for returns caused by quality issues or compatibility failures. For other returns, the buyer pays return shipping. There is no restocking fee.

How long does a refund take?

After we receive and inspect the returned items, we issue the refund to your original payment method within 5–7 business days. PayPal refunds usually arrive immediately.

Which products cannot be returned?

Custom-coded, custom-length or custom-labeled products, used or damaged items, NCNR products, and orders older than 15 days cannot be returned. Quality issues after 15 days are covered by our 5-year warranty.