Start A Return
2. Our customer service will contact you to confirm the RMA.and approve Return/Refund or replacement.
3. After RMA application are approved,the products will be returned to our warehouse.
4. Just waiting for the processing of Return/refund or replacement.
Return Notes
1. Make sure that the product looks brand new or does not have obvious physical damage.Keep all the packaging materials and shipping notes, which may be necessary for processing your return request.
2. After sending back the product, please send us the tracking number or a copy of the shipping receipt. This will help us better track your return.
3. A Return Merchandise Authorization (RMA) application form must be provided to l-p.com, including detailed informaiton, such as buyer`s name, phone NO.,email, address, PO NO., ect.
Return Policy
• 15-Day No-Reason Return & Refund
Standard Stock Products are eligible for a 15-day no-reason return and refund from the date of purchase, subject to the applicable return conditions.
Customers may request a return and refund within 15 days without providing a product-defect-related reason. For no-reason returns, customers are responsible for applicable return shipping costs, customs duties, and related charges unless otherwise agreed by LINK-PP.
• DOA & Defective Product Replacement
Standard Stock Products that are confirmed to be dead on arrival (DOA) or defective may qualify for free replacement, subject to technical evaluation and the applicable after-sales terms.
Customers may be required to provide order information, product details, photos, test results, or other supporting information to verify the reported issue.
• Consumable / Customized Products
Consumable / Customized Products are not eligible for the 15-day no-reason return and refund policy.
If a covered manufacturing defect occurs during the applicable 5-year warranty period, LINK-PP provides free repair and maintenance. Product replacement may be negotiated and evaluated on a case-by-case basis according to the product condition and specific circumstances.
• Products Outside the Warranty Period
The 5-year warranty applies to both Standard Stock Products and Consumable / Customized Products across all LINK-PP product categories.
After the applicable 5-year warranty period, products are not eligible for return or replacement. LINK-PP may provide paid repair services where technically feasible, subject to product condition, parts availability, and technical evaluation.
• Return Conditions
Only products originally shipped from LINK-PP (LINK-PP INT'L TECHNOLOGY) will be accepted for return. Customers must not substitute products purchased from another supplier, distributor, or other source.
Returned products should be in their original packaging and unused condition, except for products returned due to confirmed defects. ESD- or moisture-sensitive products should not be opened except under controlled conditions.
Return freight charges must be prepaid; COD shipments will not be accepted. Some products may require direct return to the manufacturer.
• Return Authorization
Customers must obtain a Return Authorization Number before sending products back to LINK-PP.
To request authorization, complete a Return Merchandise Authorization form or contact us. Our customer service team will provide the return authorization number and the appropriate return address.
All returns are subject to the applicable product attribute, return conditions, and Warranty Policy.
• Refund Processing Time
Once your return is received and approved, refunds will be issued to the original payment method used for the purchase.
• PayPal refunds are usually processed immediately after approval.
• Wire transfer refunds typically take 1–5 business days to arrive, depending on the recipient bank and country.
Please note that refund processing times may vary due to banking procedures beyond our control.
• Return Address
Applying for a Return Merchandise Authorization (RMA) online is a mandatory step before returning any products.
• For Pickup Service returns, no return address is required. LINK-PP (LINK-PP INT'L TECHNOLOGY) will arrange pickup through our designated logistics partner.
• For Non-pickup Service returns, the approved return address will be provided after RMA approval. The address will be displayed in your Return Details page and sent to you by email.
Returns sent without prior authorization will not be accepted.
• Return Handling Fees
LINK-PP (LINK-PP INT'L TECHNOLOGY) does not charge an additional return handling or restocking fee for approved returns.
However, return shipping costs, customs duties, and related charges are subject to the following conditions:
• If the return is caused by product quality issues, LINK-PP (LINK-PP INT'L TECHNOLOGY) will cover the return shipping and related costs.
• If the return is due to customer reasons, the customer is responsible for return shipping, customs duties, and any related fees.
